Orders of $50 or more always ship free!


FAQ (That’s Fun Awesome Questions!)

GENERAL INFO

Where are you located?  Where do the items ship from?

All items are designed by Natalie Keller Pariano in her Clintonville studio located in Columbus, Ohio; and items ship from Columbus, too!

What are your operational hours?

We love TCB (that’s taking care of business) Monday through Friday: 9  a.m. to 4 p.m. (EST). We are closed on Saturday and Sunday, and also on major holidays. We respond to emails and ship packages during business hours; if you hit us up outside of those hours we’ll get back to you on the next business day!

 

SHOP + STUDIO

I’m on my way! What address do I enter into Google Maps?

Visit us in the heart of Columbus’ Clintonville neighborhood at 3516 N. High Street, Columbus, OH 43214.

What’s the parking sitch?

There is free parking on High Street and on the nearby side streets of Oakland Park, and Dunedin. We also offer limited parking behind the store. Please do not park directly behind Mike’s Barber Shop.

When can I visit your flagship shop + studio?

We’d love to see you (especially Confetti our studio pup)! Our open studio + shop hours are Monday-Thursday 11 am - 4 pm ish*, Friday Sometimes and Saturdays during the Clintonville Farmer’s Market

*= Unless we have to run an errand or get a craving for Jeni’s or something. Check Facebook for daily updates.

I want to take a workshop in front of your neon wall at the studio! What’s the workshop schedule?

Check out our workshop schedule and look for events that specifically say they are located in the studio!

So tell me what the shop + studio is like!

It’s a delight! An explosion of color and quirkiness. You can shop NatterDoodle’s full collection of products, including items not featured on the website, find the perfect pen for your project and take the best selfie ever. Learn more here.

I’m looking forward to meeting Natalie (aka using it as an excuse to meet her dog and official NatterDoodle mascot, Confetti!) When are they in the studio?

Yay! We want to meet you too! While Natalie and Confetti are often in the studio creating, sometimes they are on the road teaching. If you want to make sure to stop by when they’re around, send us an email

I want to party at NatterDoodle shop + studio!! Is your space available to rent for workshops and events?

We love a party! Shoot us an email with your idea and let’s chat!


SHIPPING 

US Shipping

  • Packaging & Type

Shipping methods and packaging vary depending on the quantity of products and specific products ordered.  Orders typically ship USPS First Class Mail or Priority Mail depending on weight and restrictions required by USPS. USPS First Class Mail and USPS Priority Mail should arrive in 2-4 business days after shipment.

  • How long will it take to receive my order?

Most items will ship within 5 business days; please note this does not account for actual shipping time. When your order ships, you will receive a confirmation email! Please see shipping section of these FAQ’s for standard shipping time and policies.  

International shipping

  • Customs Fees & Duties

Customers are responsible for any taxes, fees and duties associated with purchasing & shipping to their home countries.

  • Shipping Times

To offer affordable international shipping, most international orders are shipped via First Class Mail International and can take up to 30 days to arrive.


Product Questions

What type of paper do you use for the art prints?

We are committed to using a form of recycled cardstock that is both beautiful and eco-friendly. 

Can you tell me more about a specific product?

Details for each product are always available on the specific product listing. If you have more questions, please shoot us a message: info@natterdoodle.com.

I really like this/that/the other design, but I want to print it myself. Could you sell me the digital download?

The only designs available as digital downloads will be listed under the Digital Downloads section in the shop.

I’d like you to change one of the colors on an item you sell, can you do that?

Nope! But we LOVE color and Natalie uses a whole boatload of different colors all the time! We hope you can find something else in the color(s) that you like!


Custom Art Requests

Can you hand letter my wedding invitations? What if I have a specific quote or saying that I want on an art print?

While Natalie would love to make a piece designed especially for you, she is not accepting personal commission work at this time, including wedding requests.

Can you sell me the font used on one of your pieces?  What about the raw files of a specific design?

Every item is designed and hand-lettered by Natalie and is not a specific font that can be sold. If you are interested in learning about hand lettering, consider taking one of Natalie’s workshops! We do not sell the raw files of Natalie’s designs, but are open to licensing agreements with companies and brands. Please email us directly to discuss: hello@natterdoodle.com.

Do you do freelance design for businesses, universities and brands?  Do you license your designs?

You bet! We’d love to talk to you about how to partner with your rad company! Shoot us an email hello@natterdoodle.com.


RETURNS/EXCHANGES

What is your return/exchange policy?

All sales are final except for the following reasons: damage from shipping, defective product, or incorrect item shipped. Please submit your claim for missing items or items damaged in transit within 72 hours of receipt and we will exchange and/or replace the items.

Can I return a digital download?

We are not able to offer returns on Digital Downloads because the files are delivered instantly at the time of purchase.

How does shipping work on returned/exchanged items?

We never charge additional shipping for exchanged items as a result of damage, defective product, if your package is lost in the mail* or receipt of incorrect items. *However, if the US Postal Service claims your item was delivered but you didn't receive it, we ask that you cover the cost of re-shipping the package.

We will ask you to cover the cost of re-shipping for the following reasons: if you seek a replacement or an exchange for reasons other than damage or loss as described above, if you provided an incorrect shipping address at checkout, if the US Postal Service claims your item was delivered but you didn't receive it, if for any reason you were unable to collect your package at customs.


HAND LETTERING QUESTIONS

I really want to learn hand lettering; can you share your tips?

Natalie loves to share her lettering technique with others! Check out her upcoming schedule of workshops or consider contacting her about booking a private workshop (info@natterdoodle.com).

Do you have any favorite tools that you recommend for hand lettering?

We share all of Natalie’s favorite tools in our workshops! You can also order our official NatterDoodle lettering tools here or visit our Shop + Studio to shop our pen bar and get advice on the best tool for your project.


WORKSHOP QUESTIONS

I really want NatterDoodle to teach a workshop in INSERT YOUR TOWN’S NAME HERE! How can I make that happen?

Natalie has a really cute suitcase and loves to travel with her workshops! Consider contacting a shop, art studio or other local business and pitch the idea of a NatterDoodle workshop! Natalie especially loves working with women and minority-owned businesses! You can share Natalie’s website and email with your favorite local biz and get that party started!

Can I book a private party with NatterDoodle?

Natalie is literally the Queen of Confetti and LOVES parties! Natalie has taught everywhere from family reunions to church basements to backyards. Natalie considers opportunities for groups of 20+. Shoot us an email to request more information (info@natterdoodle.com).

Is there an age minimum for workshops?

The content of many of our workshops can be challenging for any age, especially younger artists. Unless stated otherwise, we gladly welcome registered young people, ages 12-16, with a registered adult. Please note, many of our events allow for BYOB or serve alcohol at the venue.

I have an art studio/boutique/brewery/other amazing space and we would LOVE to host a NatterDoodle workshop! What’s next?

Natalie LOVES working with businesses on fun, collaborative workshops and is especially excited to partner with local, women-owned and minority-owned businesses. To inquire about hosting a NatterDoodle workshop, shoot us an email (info@natterdoodle.com)! Natalie considers opportunities for groups of 20+.

I purchased tickets for a NatterDoodle workshop, but I can no longer attend. Can I request a refund?

Bummer! We will miss you! Similar to purchasing a ticket to a concert or another ticketed event, workshop registration is non-refundable and not transferable to another date. With five business days or more notice, we are happy to transfer your registration (for the same date and workshop) to another guest (IRL friend, nosy neighbor, rockin’ relative) at your request! Please send requests via email to info@natterdoodle.com.

Should you not wish to transfer your registration, we are also happy to provide you the materials to use at home. Please arrange a pickup for your materials via info@natterdoodle.com.


SHOPPING WITH NATTERDOODLE

Where can I purchase NatterDoodle products?

Shop with us online (duh!) at www.natterdoodle.com or at our flagship Shop + StudioYou can also scope out our retail partners here

I have a specific product I want to purchase. Can you tell me if it is available at a specific retailer?

Zoinks! We can’t do that, but try calling the specific shop to see if they have it in stock!

Retail partner information is available here.

I own the best shop on the planet and we want to carry NatterDoodle wholesale. What’s next?

We’d LOVE to sprinkle positivity confetti with you! Shoot us an email to set up a wholesale account: hello@natterdoodle.com.

I, too, own the best shop on the planet and we want to carry NatterDoodle consignment. What’s next?

Unfortunately, we are not accepting new consignment agreements at this time. If you’d like to learn more about wholesale options, give us a shout at hello@natterdoodle.com.

 

CHARITABLE INQUIRIES

What kinds of causes does NatterDoodle support?

NatterDoodle is committed to working with causes and issues we care about, especially related to women’s and gender equity, LGBTQ rights and social justice.  Each month, we donate a portion of our proceeds or pro bono design time to an organization that shares our values. Learn more about the causes we support here.

I represent a non-profit or charitable event and we are seeking donations. Would you be willing to donate?

Thank you for doing important work for an organization you care about! We love and appreciate your passion! As a small business, we are proud to support a number of incredible organizations and are happy to donate to silent auctions and other events regularly. Please submit your request on official letterhead to info@natterdoodle.com. Please note, while we would love to, because we receive 30+ requests each month we simply cannot honor all inquiries.

 

INFLUENCER & BRAND REP REQUESTS

We are looking for someone to represent our amazing product or service! Does Natalie accept influencer agreements?

Natalie loves sharing things she loves with the world! Please reach out to her directly to have a conversation!

 

ETC

I have a question not answered above.

We want you to love your experience with NatterDoodle! If you have any questions or concerns, please shoot us a friendly email to info@natterdoodle.com and we’ll get back to you ASAP!

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