Most orders ship within 5 business days. During holidays or busy launch periods, processing times may increase slightly.

Yes. International customers are responsible for any duties, VAT, or customs fees.

Orders ship complete, meaning your items will arrive together unless otherwise noted.

Not at this time.

We cover the shipping cost for exchanges when the issue is on our end. This includes damaged items, defective products, incorrect items or a package that is truly lost in the mail.

If the US Postal Service marks your package as delivered, we ask that you cover the cost of re-shipping the replacement.

You will be responsible for re-shipping costs if:

• You request a replacement for reasons other than damage or loss
  
  
• An incorrect or undeliverable address was entered at checkout
  
  
• USPS marks the package as delivered
  
  
• A package is returned due to unpaid duties or not being collected at customs
  
  

If you ever need help figuring out which situation applies, please reach out through thecontact page and we will gladly assist.

 Reach out through our contact page.

The easiest and fastest way is through our Faire shop

Faire is our primary wholesale channel. If you need to connect directly, please use the form on our Wholesale page.

No. We do not offer consignment partnerships.

We accept returns of unused, unopened items within 7 days of delivery. Customers are responsible for return shipping.

Digital goods are final sale.

If something arrives damaged, please contact us within 48 hours of delivery with photos so we can help right away. Requests after this timeframe will not be honored.

Yes. Natalie teaches creative workshops in our Columbus studio and also travels around the world for private events, corporate gatherings, fundraisers, public workshops and conferences.

If you are looking to book Natalie for an event, please visit our Private Events & Workshops page for full details on event types, live lettering, hands-on creative workshops, and how to submit an inquiry.

NatterDoodle loves to support charities and organizations that align with our mission to spark joy, creativity, connection, and big-hearted community. Our giving typically focuses on a few core areas including LGBTQ+ support, arts access, women-centered causes, and select educational initiatives that have a personal link to our founder or our mission.

We are a small business and our ability to donate is limited beyond the ongoing commitments we maintain with several nonprofit partners. Donation inquiries should be thoughtful and clearly tied to our “why.” Only inquiries that meaningfully align with our mission will receive a response.

For organizations interested in fundraising partnerships outside the scope of direct donations, we offer special event collaborations where a portion of profits can be directed to your cause.

To explore that option, please visit our fundraiser event page.

Natalie creates joyful, color-forward content that feels like a confetti cannon for your brand. If you are looking to partner on sponsored content, creative storytelling, event coverage or social campaigns, please reach out through the contact page. We love dreaming big together.

Sometimes. If you think you and NatterDoodle would be creative BFFs, reach out through the contact page and tell us why you are a great fit.

We look for creators who share our love of color, joy and big-hearted energy. We only reply to pitches that make a clear and thoughtful connection to our brand.

Natalie absolutely loves partnering with brands to dream up fresh designs for home goods, fashion pieces, stationery, gifts and all kinds of colorful lifestyle products.

If you want to collaborate on something fun, creative and full of heart, reach out through the contact page and tell us all about it.

Yes. We’re located in Columbus, Ohio.

Studio hours, visits, and parking details live on our Visit the Studio page.

We’re happy to help. Please reach out via the contact page.